Refunds: In-Stock and Ready to Ship | Off the Bench
In-stock items can be returned within 3 days of receipt in their original unworn, unscratched, pristine condition with no exchanged or missing stones and must include the original Krewe Jewelers packaging. If you decide to return your in-stock purchase, please contact us first so we can give you the correct address. We will inspect the item upon receipt and deem it worthy or unworthy of refund. Buyer must pay return shipping, insure the parcel and provide tracking. We are not responsible for items lost or damaged in transit. Original shipping cost is non-refundable.
Refunds & Returns: Made to Order and Custom Orders and Warranty
Made to Order and Custom orders cannot be refunded or exchanged. If you find any fault in the craftsmanship of your order, please contact us immediately so we can resolve the issue. Every piece is carefully created and the setting is guaranteed for one year from the date of creation. Gemstones and diamonds are not guaranteed against chips and wear and tear. Please purchase a private insurance policy from a company like Jeweler’s Mutual to protect your piece against chipping, loss of stones, damage, theft, etc. If we find that work has been done to the piece by a third party after purchase, this one year guarantee is void.
If you find any fault in the original craftsmanship of your order, please contact us immediately so we can resolve the issue. If you feel the jewelry needs to be repaired within that first year of warranty, please contact us for shipping instructions to send the piece back to us for repair. If you choose to have the piece repaired by your local jeweler, the cost of that repair will not be covered under warranty unless first approved by us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@krewejewelers.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded or returned.
Gift cards and store credit
Gift cards and store credit are not eligible for refunds.
Need Help?
If for any reason you experience an issue with your jewelry, please contact us. We want you to enjoy your fine jewelry purchase.
Contact us at info@krewejewelers.com for questions related to refunds and returns.
